​Message Center Website
In this project, I helped our customers to design a website for automotive dealers to login and send messages (like recall of the vehicle, ads) to the owners of vehicles. The users can check the message sent by dealers on the in-vehicle infotainment system once it is connected to the Internet.
The Process
Getting Clear for the User Tasks
To have a clearer picture of how should the website looks like, I first listed several users’ tasks below:
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Account sign-in and sign-out.
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Password reset or changing password.
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Add/View/Delete messages.
Design Principle
After the user tasks were derived I started competitive for the design trend of other similar websites, then came out the following design principles:
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The sign-in and sign-out process should be as simple as possible.
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The flow for viewing and sending messages should be similar to the experience of using email inbox.
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The overall UI flow should be streamlined and intuitive.
Error Handling
While designing the website I also worked with the engineering team so that we came out with several use cases that need to be considered. For example, how should the system help the user while entering the invalid information during sign-in? How should the system deal with messages with no contents but the user press the [Send] button? I also worked with our writer team to optimize the expressions of error messages for different uses cases.
The Result
A message center with streamlined operating experience was delivered, which allows the users to sign in/out, recover password, edit and browse messages.
Landing pages for account sign-in
Landing page of the message center
The page for editing new messages
One of the use cases for handling one of the fields is invalid when sending a message
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